IT Apprenticeship - Infrastructure Technician (level 3)

Job Introduction

NNL is not like any other business, and our Apprenticeships are like no other. Our Apprentices are our future, which is why we have a dedicated apprentice programme – ‘Beginner to Winner’ – which supports our apprentices in their personal development whilst they are completing their apprenticeship.

To welcome you into the business, all our NNL apprentices join a 3-day induction programme. This will give you an understanding of the business, the programme you will follow and what we’ll expect from you during your apprenticeship. Following your induction, you’ll attend training sessions focusing on personal development at three monthly intervals. These cover a range of skills from time management to team working. We’ll learn about you together.

We even have a dedicated apprentice co-ordinator advisor who is there to ensure that you are settling into your apprenticeship at NNL, both in the workplace and at College.

Main Responsibilities

Discover our Infrastructure Technician (level 3) Apprenticeship

We are looking for a dedicated Infrastructure Technician apprentice who can provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician will have the ability to set people up on systems and provide support when they need it, rectifying issues to maintain the organisations productivity.

The Ideal Candidate

Technical Competencies

• Ability to communicate both independently and as part of a team, following the organisations standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.
• Capable of applying the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
• Able to effectively operate a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures
• Individual must have skills to effectively record, analyse and communicate data at an appropriate level using NNL’s standard tools and processes and to all stakeholders within the responsibility of the position
• Ability to apply structured techniques to common and non-routine problems, testing methodologies, troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required
• Capable of working flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems
• Interprets and follows IT legislation to securely and professionally work productively in the work environment
• Optimises the performance of hardware, software and Network Systems and services in line with business requirements
• Can explain the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)

Underpinning Skills, Attitudes and Behaviours

• Logical and creative thinking skills
• Analytical and problem-solving skills
• Ability to work independently and to take responsibility
• Can use own initiative
• A thorough and organised approach
• Ability to work with a range of internal and external people
• Ability to communicate effectively in a variety of situations
• Maintain productive, professional and secure working environment

Discover what we want from you:

You’ll already have a good academic background when you apply for an apprenticeship with us. You should have attained or be on track to achieving 5 GCSE's A-C (New Grading 9-4) including Maths & English. But that’s not all you’ll need.

We’re looking for people who can be part of our future. People who want to succeed and have the commitment and motivation to get there. People who ask questions and demand answers, who’ll be open to learning and work hard.

We’re looking for bright, enthusiastic achievers who’ll want to be part of our mission to grow the nuclear industry.

About The Company

Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.

Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.

Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.

We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials