IT Apprenticeship - Unified Communications Trouble Shooter (level 4)

Job Reference: NNL/TP/11402/701
Number of Positions: 1
Contract Type: Fixed Term - Full Time
Salary: Competitive
Working Hours: 39 hours per week
Closing Date: 15/03/2020
Job Category: IT
Business Unit: IT
Location: Warrington, Cheshire

Job Introduction

NNL is not like any other business, and our Apprenticeships are like no other. Our Apprentices are our future, which is why we have a dedicated apprentice programme – ‘Beginner to Winner’ – which supports our apprentices in their personal development whilst they are completing their apprenticeship.

To welcome you into the business, all our NNL apprentices join a 3-day induction programme. This will give you an understanding of the business, the programme you will follow and what we’ll expect from you during your apprenticeship. Following your induction, you’ll attend training sessions focusing on personal development at three monthly intervals. These cover a range of skills from time management to team working. We’ll learn about you together.

We even have a dedicated apprentice co-ordinator Advisor who is there to ensure that you are settling into your apprenticeship at NNL, both in the workplace and at College.

Main Responsibilities

Discover our Unified Communications Trouble Shooter (level 4) Apprenticeship

The primary responsibility of our Unified Communications Trouble Shooter is to provide our customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service will be delivered face-to-face, on the ‘phone or online. You will be required to install equipment, software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

The Ideal Candidate

Discover what we want from you:

  • Somebody who understands server administration principles including storage, print services, group policy, availability, load balancing, failover clustering, back-up and disaster recovery
  • Understands the server and client architecture, features, deployment process and troubleshooting tools for client software and applications
  • Understands security principles including software, access such as VPN, encryption and auditing
  • Has experience in using network fundamentals including network components and internet protocols
  • Understands network services solutions including cloud services, SIP (Session Initiation Protocol), internet connectivity, mobility, fixed lines and hosted solutions
  • Understands domain services including administration, user and service accounts and group policy
  • Understands voice solutions and can identify the components of such a solution, the features, the deployment process and troubleshooting tools and techniques
  • Understands data solutions (LAN/WAN/WLAN), the differences between the different technologies and how the components form part of a solution

You’ll already have a good academic background when you apply for an apprenticeship with us. You should have attained a 5 GCSE's A-C (New Grading 9-4) including Maths & English. You should also have a level 3 qualification, such as A-levels, or completed an advanced apprenticeship.

We’re looking for people who can be part of our future. People who want to succeed and have the commitment and motivation to get there. People who ask questions and demand answers, who’ll be open to learning and work hard.

We’re looking for bright, enthusiastic achievers who’ll want to be part of our mission to grow the nuclear industry.

About The Company

Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.

Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.

Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.

We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials