IT Field Support Engineer

Job Introduction

Field Support Engineer is responsible for desktop support across all NNL sites, providing fixes for incidents and requests as well as IT advice and training.

The role will provide 1^st and 2^nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible. 

Main Responsibilities

1. Support desktop, laptop and tablet computers

2. Support Fixed and mobile telephony including VOIP & Smartphones

3. Supports Operating Systems (Windows 7, 8, 10) and end point protection

4. Supports Client-side business software, including for example the Microsoft Office Suite and NNL bespoke applications

5. Supports Local area networking and equipment throughout NNL sites and facilities

6. Supports Printers and Multi-Functional Devices

7. Supports Installs, Moves and Changes including building and office change of use

8. Supports Patching of cables between switches and desktop devices

9. Supports Packaged application creation, testing and deployment

10. Supports asset management - CMDB update and maintenance.

The Ideal Candidate

1. Eligibility for security clearance to SC and be a UK national

2. Demonstrable technical support, engineering and troubleshooting experience

3. Experience working in a secure, accredited or regulated environment

4. Problem solving skills using a range of sources and methods

5. Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods

6. Strong customer satisfaction focus

7. Ability to organise and prioritise own work to meet deadlines

8. Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint

9. Standard Build, Creation and Maintenance

10. Full driving license as some travel between sites will be required

11. LAN, WAN, VPN and RAS

12. SCCM administration (basic level)

13. AD and O365 Administration (Account Creation, Security, Permissions)

About The Company

Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.

Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.

Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.

We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials